Support
After-sales Policy
Dicolor Group’s service network covers the whole world, established branches in the United States, the Netherlands, Malaysia, and Russia, and successively developed offices in Italy, Spain, Dubai, Brazil, Turkey, Australia, etc. In China, the Shenzhen headquarters is the center, radiating the whole country, and developing various provincial operators. Realize localized services from pre-sales, in-sales, and after-sales, timely delivery, and quick response.
After-sales philosophy
Customer-Oriented
Warranty
One to five-year warranty, lifetime maintenance
Service time
Global call 7/24 online
After-sales Service Process
- 01.Equipment Installation Process
- 02.Equipment Debugging & Maintenance Process
- 03.Equipment Exception & Failure handling Process
- 04.Equipment Failure Reture & Exchange Process
An engineer will conduct a thorough on-site survey to provide the client with a comprehensive installation plan.
The engineer will install and debug the display screen, followed by a joint assessment with the client to ensure desired outcomes.
We provide user training and prompt technical support for the installed equipment to ensure its proper utilization and address any technical issues that may arise.
Contact the salesman directly
Respond the demand within 1 hours and transfer to after-sales department
Arrange engineers to contact within 2 hours
Arrange online support to solve the problem
Contact the salesman directly
Respond the demand within 1 hours and transfer to after-sales department
Organize internal analysis and provide preliminary analysis results and temporary solutions within 4 hours
Provide the 8D report within 2 working days for the reason caused by raw materials and production process problems
Arrange free shipping repair or on-site service based on the situation within warranty
Contact the salesman directly
Provide product quality problem feedback
Analyse Product failure ratio whether reach the standard of return and replacement
If yes for previous step, Salesman will contact with specific matters of return and replacement by the 8D report within 1 working day
After-sales Warranty Statement
Provide free lifetime remote technical communication, equipment debugging, exception analysis within warranty.
Provide free shipping repair or on-site after-sales service due to product quality problems caused by raw materials and production process problems after analysis within warranty.
Provide lifetime paid maintenance for prodcut failure caused by improper use or storage other than product quality problems.
Afford the corresponding expenses for returned or replaced product due to major quality problems.
Provide lifetime paid maintenance outside the warranty.
After-sales Contact Us
Our customer service team will directly answer questions for customers, or transfer them to the service department or technical department, and at the same time track the problem until the problem is completely solved for the customer, and make a record backup.
